Opening Cheklist
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Punch In your attendance.
Yes
No
Other
Other Remarks
Turn on the Computer, POS & C.C machine for the day.
Yes
No
Other
Other Remarks
Make sure the reception area is tidy and no personal belongings are showing.
Yes
No
Other
Other Remarks
Make sure Walkie talkie is charged and ready to use. And BD must have their walkie-talkie.
Yes
No
Other
Other Remarks
Make sure that lesson bookings are updated as per the Team Up calendar
Yes
No
Other
Other Remarks
Make sure the bookings are updated as per the Reservation group
Yes
No
Other
Other Remarks
Familiarize yourself with the clients & VIPs arriving today. For first time visitors, check profile and share during Operations Meeting.
Yes
No
Other Remarks
Other Remarks
Check handover from the Night shift if anything needs to be done
Yes
No
Other Remarks
Other Remarks
Check Reception Inventory
Yes
No
Other Remarks
Other Remarks
Turn on every simulator, make sure all are working, and leave them on
Yes
No
Other Remarks
Other Remarks
Ensure that all the bay furniture and decor are tidy and if there is anything missing/broken, inform Line Manager.
Yes
No
Other Remarks
Other Remarks
Print out the Reservation sheet and give to F&B
Yes
No
Other Remarks
Other Remarks
Count the cash float on hand for the opening amount recording and ensure there is enough
Yes
No
Other Remarks
Other Remarks
If there are clients who have booked a bay, setup the simulator and explain to them how the simulator works
Yes
No
Other Remarks
Other Remarks
Smile, keep eye contact, and use the client's last name whenever you interact with them
Yes
No
Other Remarks
Other Remarks
Assist clients with their Golf clubs plus with anything they might need.
Yes
No
Other Remarks
Other Remarks
Show the client how to use the bay intercom to call reception to assist with F&B, Pro-shop, or playtime extension
Yes
No
Other Remarks
Other Remarks
Check bays after every playtime, inform housekeeping to clean the bay after every use
Yes
No
Other Remarks
Other remarks
Assist F&B with clearance or any client. (IF F&B IS BUSY)
Yes
No
Other remarks
Other remarks
Coordinate with the coaches for client lessons, reservations. Coaches have to confirm the timings with them.
Yes
No
Other remarks
Other remarks
After every payment, make sure to close the bill and print the receipt
Yes
No
Other Remarks
Other remarks
Make sure to update the BookNow sales report after every payment
Yes
No
Other Remarks
Other Remarks
Give proper handover to second shift if anything remain inform them
Yes
No
Other Remarks
Other Remarks
Inform the credit members with remaining credit
Yes
No
Other Remarks
Have first time customers fill out MyGolf Experience Survey
Yes
No
Other Remarks
Check Survey Monkey and send E-voucher for first time customers who completed the MyGolf Experience Survey. Ensure this is recorded in the Complimentary Voucher Sheet.
Yes
No
Other Remarks
Other Remarks
Inform the academy members with their remaining lesson
Yes
No
Other Remarks
Other Remarks
Date / Time
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CLAIM OFFER
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GROUP LESSONS
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PRIVATE ASSESSMENT
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